Terms & Conditions

Our Products, Services and Promotions are subject to Terms and Conditions.

For the purposes of the following:

‘CQUni Bookshop’ refers to the Central Queensland University Bookshop.

‘defective or damaged’ means items that either do not match the product description, are not in reasonable condition (e.g. a misbound book), or are faulty. CQUni Bookshop reserves the right to verify whether any item (including electronic goods, computer software, hardware and peripherals) are defective or damaged.

‘original condition’ means items in original shrink-wrapping with any enclosed CDs, disks, licenses or passwords unopened, unwashed and with any tags intact.

Refund and Replacement claims are only considered for CQUniversity logo clothing, defective or damaged items. Claims must be made within three working days of receipt and the merchandise received by CQUni Bookshop no later than 14 days after the claim. CQUniversity logo clothing may only be returned for a replacement garment of the same type in a different size (an 'exchange'). Handling fees and freight charges will apply if a claim is rejected. All items must be securely wrapped in original condition and accompanied by a copy of the receipt and a written claim. CQUni Bookshop undertakes to promptly process your claim and notify you of the outcome.

Shipping and handling expenses will only be refunded if you received the wrong item or a damaged item, and you will not be charged additional freight to receive a replacement item.

Where the CQUniversity Bookshop agrees to undertake overseas fulfilment, we require indemnity for any issues arising in the destination country, including but not limited to: missed delivery dates, customs withholding, import and other duties (which will be charged back to the purchaser) and goods missing or damaged in transit. Wherever possible, we will, in good faith, attempt to procure and deliver goods according to quote and seek redress for losses. Where this is not possible, the purchaser agrees to cover all costs involved.

Refunds will be credited only to the credit card used in the original transaction.

All prices are correct at the time of online publication. Prices are subject to change without notice. Online pricing may differ from prices available in campus stores.

Unless stated otherwise by the Customer in the Comments section of the order, selecting the Domestic Freight method of delivery gives authority for the goods to be left at the nominated address without signature.

Placing an order with CQUni Bookshop constitutes an agreement to abide by these terms and conditions in so far as they do not violate statutory consumer rights.

The customer shall make payment in full against CQUni Bookshop invoices. Settlement of accounts must be made in full within thirty days of date of statement, otherwise an account is regarded as overdue and CQUni Bookshop reserves the right to stop supply on any overdue accounts. If settlement of an account exceeds 60 days, the account will be passed to the CQUniversity Australia Finance Division for debt collection. Goods remain the property of CQUniversity Australia until payment is fully received.

For the purposes of the following:

‘CQUni Bookshop’ refers to the Central Queensland University Bookshop.

All quotes are valid for 3 business days unless otherwise specified. Future ad-hoc requests will require re-quoting.

Unless specified in the quote, freight and handling charges will depend on quantity and type of goods at time of order and will be billed separately. We will pass on both the charges from the supplier and any necessary on-costs incurred in handling and distributing goods to you (e.g. the difference between you picking up the order from us and us distributing your order for you).

Artwork must be supplied in vector format or High Resolution TIFF. Setup and liaison with university marketing services to create and approve artwork will incur additional delays in processing your order and should be done before requesting quotation to avoid passing the quote expiry period.

Any requirements for colour-matching other than the University Brand and/or pre-production samples must be stated explicitly when briefing the job.

All Departmental orders require cost code before committal.

University Coursewear and Departmental Uniform garments and colours are approved for a minimum period of three years or until the garment style or colour is discontinued by the supplier. During this period, the requesting School will maintain the approved Uniform as the required apparel for students. Any changes to the Uniform garment or colour before the three year period will require the School to buy-out remaining inventory at cost, with no exceptions.

Custom orders of garments (any application in a non-stock line, or with any customised text/device) are not eligible for exchange or return in the event of incorrect sizing being ordered. Please ensure you use the sizing guides we issue before placing your order.

Prices for goods sourced overseas (including but not limited to USB drives) fluctuate rapidly and may change according to exchange rates. In accepting this quote, you also accept there may be surcharges to cover associated changes in price (see also: Freight and handling above).

Where the CQUniversity Bookshop agrees to undertake overseas fulfilment, we require indemnity for any issues arising in the destination country, including but not limited to: missed delivery dates, customs withholding, import and other duties (which will be charged back to the purchaser) and goods missing or damaged in transit. Wherever possible, we will, in good faith, attempt to procure and deliver goods according to quote and seek redress for losses. Where this is not possible, the purchaser agrees to cover all costs involved.

These Terms and Conditions are in addition to our General Terms and Conditions

Unless otherwise stated, all products promoted are available only while stocks last. We attempt to ensure that all prices are correct at time of publication and we have stock of all products advertised. The CQUni Bookshop website carries up-to-date stock levels and price information if customers want to check before ordering. Also refer to General Terms & Conditions.