Frequently Asked Questions ( FAQ )

see also: Guides
see also: Contact Us

Maybe your query is one we have received many times in the past. Here's a selection of these fast answers for your convenience.

For the status of your order, use our Order Tracking page

Please wait for at least the period shown for handling and delivery ( when you place your order ) before contacting us.

During the busy start-of-term period, enquiries about orders just hold up the important business of getting your order to you!

View our CQUni Bookshop Payment Options page.

Trading hours for all stores are listed on the Our Stores (About) page.

Our website is open 24 hours a day, 7 days a year! If you place an order over the weekend, we'll process it the next business day (unless there is a start-of-term rush).

To contact us, use our Contact Us page.

If you can't find your textbooks, make sure your unit coordinator has confirmed the text list for your subject, then read our Guide to Ordering Textbooks.

If you are lost or can't find something, try our Site Map or your personal browsing History.

To unsubscribe from our mailing list, please use our Contact Us page.

If you are having problems with freight charges, finish adding all items to your cart, then put a zero '0' in each of the freight and insurance item quantities and click the Update Quantities button. Then add your freight and insurance again using the drop-down options and you should have the calculated freight correct.

If overseas freight looks expensive, it's not a bug - it is expensive.

For strange site results, javascript errors or other messages that are stopping you from using our site, try our Browser Troubleshooting Guide.

View CQUniversity Privacy and Security policies and compliance.

Mentor discounts cannot be applied online. Visit one of our campus stores to claim your mentor discount. We apologise for any inconvenience caused; we are working on a solution and will keep you updated.

To cancel an order, please use our Requests & Enquiries page.