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CQUni Bookshop Terms and Conditions

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For the purposes of the following:

‘CQUni Bookshop’ refers to the Central Queensland University Bookshop.

‘defective or damaged’ means items that either do not match the product description, are not in reasonable condition (e.g. a misbound book), or are faulty. CQUni Bookshop reserves the right to verify whether any item (including electronic goods, computer software, hardware and peripherals) are defective or damaged.

‘original condition’ means items in original shrink-wrapping with any enclosed CDs, disks, licenses or passwords unopened, unwashed and with any tags intact.

Refund and Replacement claims are only considered for CQUniversity logo clothing, defective or damaged items. Claims must be made within three working days of receipt and the merchandise received by CQUni Bookshop no later than 14 days after the claim. CQUniversity logo clothing may only be returned for a replacement garment of the same type in a different size (an 'exchange'). Handling fees and freight charges will apply if a claim is rejected. All items must be securely wrapped in original condition and accompanied by a copy of the receipt and a written claim. CQUni Bookshop undertakes to promptly process your claim and notify you of the outcome.

Shipping and handling expenses will only be refunded if you received the wrong item or a damaged item, and you will not be charged additional freight to receive a replacement item.

Refunds will be credited only to the credit card used in the original transaction.

All prices are correct at the time of online publication. Prices are subject to change without notice. Online pricing may differ from prices available in campus stores.

Unless stated otherwise by the Customer in the Comments section of the order, selecting the Australian Air Express method of delivery gives authority for the goods to be left at the nominated address without signature.

Placing an order with CQUni Bookshop constitutes an agreement to abide by these terms and conditions in so far as they do not violate statutory consumer rights.

The customer shall make payment in full against CQUni Bookshop invoices. Settlement of accounts must be made in full within thirty days of date of statement, otherwise an account is regarded as overdue and CQUni Bookshop reserves the right to stop supply on any overdue accounts. If settlement of an account exceeds 60 days, the account will be passed to the CQUniversity Australia Finance Division for debt collection. Goods remain the property of CQUniversity Australia until payment is fully received.

Newsletter, Specials and Catalogue Terms and Conditions

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Unless otherwise stated, all products promoted are available only while stocks last. We attempt to ensure that all prices are correct at time of publication and we have stock of all products advertised. The CQUni Bookshop website carries up-to-date stock levels and price information if customers want to check before ordering. Also refer to Site Terms and Conditions and Promotion Terms and Conditions.

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