Visit our FULL SITE to order Print or eTextbooks As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed the seventh Australia and New Zealand edition of Operations Management: An Integrated Approach, to make introductory OM courses accessible and engaging for all business majors. Beyond providing a solid foundation, this course covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organisations.