Visit our FULL SITE to order Print or eTextbooks Alternative or Additional Dispute Resolution (ADR) processes are used to resolve conflict, support agreement, and plan future actions. In this new and expanded edition the author draws upon three decades of work in theory development, practice, training, research and assessment to provide an up to date, hands on resource for practitioners, students and all those involved in ADR processes and systems.
All key dispute resolution and management processes are explored in Alternative Dispute Resolution, as well as specific mediation, negotiation, complaints handling) , option generation and problem solving strategies.
