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Trading hours for all stores are listed on the Information:Our Stores page.
For the status of your order, use our Order Tracking page. Please wait for at least the period shown for handling and delivery ( when you place your order ) before contacting us regarding your order - during the busy start-of-term period, enquiries about orders just hold up the important business of getting your order to you!
To contact us, use our Requests & Enquiries page.
If you can't find your textbooks, make sure your course coordinator has confirmed the text list for your subject, then read the Guide to Ordering Textbooks.
If general site searching isn't giving you results, read our Search Guide.
If you are lost or can't find something, try our Site Map.
For strange site results, javascript errors or other messages that are stopping you from using our site, try reading Browser Troubleshooting.
CQUni Bookshop Terms & Conditions.
Stationery Free Freight Terms & Conditions.
Academic Software Terms & Conditions.
Newsletter, Specials & Catalogue Terms & Conditions.
January 2010 Free Surface Postage Promotion Terms & Conditions.
March/April 2009 Jeannette Rowe signed Smartycat Promotion Terms & Conditions.
To claim mentor discounts or leave instructions for our Mail Order department when ordering, we provide a large Comments field on the Order Confirmation page where you enter your address and payment details.
If you are having problems with freight charges, finish adding all items to your cart, then put a zero '0' in each of the freight and insurance item quantities and click the Update Quantities button. Then add your freight and insurance again using the drop-down options and you should have the calculated freight correct. If overseas freight looks expensive, it's not a bug - it is expensive.
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You can view and order your textbooks on our website.
There are two easy ways to find your textbooks:
- Just put a course code (ie: PSYC19039) into the search box on any page and hit Search...
- To view and order all your textbooks at once, click Books, put in your Campus (ie: Flex) , Year (ie: 2008) and Term (ie: Term 2) and your 9-character course codes (ie: PSYC19039) and click Submit. Each book has its Stock Level and Order Status displayed. Click on any to see more information.
Important notes...
- If nothing is shown, check with your Course Coordinator.
- All orders are dispatched from our Rockhampton store.
- Textbook requirements are subject to change before the start of each term.
- Unfortunately, we cannot offer refunds if your course coordinator changes your texts before the term starts.
If you do not have a Credit Card you can also download an order form and return it to us along with a Cheque or Money Order. These forms are available on our website under Information -> Order Forms. Phone Orders are also welcome (see Information).
▲Top- Stock levels reflect actual stock. If an ordered item isn't available and we can't source it from the supplier in a reasonable time, the item will be removed from your order and you will be notified. You will not be charged for the removed item or its freight. Otherwise, the item will be backordered and dispatched when available (at no extra freight cost).
- Online orders for items other than textbooks located at another campus will usually be transferred to Rockhampton for dispatch. Textbooks located at other stores are generally kept for students at that campus. External students ordering textbooks online will have their orders shipped from the Rockhampton store. Regional campus stores cannot accept phone orders. However, orders can be placed in person at the store - delivery charges may apply.
- Customers will be notified if significant delays are expected in transfering stock for dispatch.
- For campus store trading hours, see Information.
- Textbooks are dispatched when they arrive. Textbook publishers normally don't give us firm dates for delivery (they are handling bulk international shipments to all Australian universities).
- You can search by Author, Title or ISBN/APN. If one fails, try another.
- Searches are not case-sensitive, 'history' and 'HISTORY' will yield the same result.
- Think of alternate terms which may describe your item, i.e. notebook or laptop, bag or case.
- Searches are alphabetic from the starting point which you specify as the search text. Therefore "Paters" will yield 'Paterson A', 'Paterson A B', 'Paterson K', etc.
- Wildcards may be used in keyword searching (eg: "ca*" will match to 'cat', 'cab', 'Canberra', 'catastrophe', etc.)
- Trivial words (eg: is, the, of) will be disregarded for keyword searches.
- You must have Javascript and cookies enabled to use this site. An unnecessarily high Privacy or Security level in your browser may stop these and other site functions from working properly. In firefox, select "Accept cookies from sites." In Internet Explorer 7, select no higher than Medium privacy.
Firefox and Internet Explorer 7 privacy settings (Left->Right)
- If you can't view some content, try resizing your browser (making it fill up more of the screen) and then try scrolling down to view content that may be hidden at the bottom.
- Our recommended Web Browser is Google Chrome.
Using this browser resolves most technical problems customers report. (Technical note: Our site is also regularly tested with Internet Explorer, Firefox, Opera and mobile browsers, but our content is often rendered slightly less useable in some of these, in particular incongruities with IE7 div/css alignment and unintuitive 'fading' mouseover form behaviour in Opera. Internet Explorer 8 may require 'compatibility' mode to display some search result pages properly.) - Minimum Screen Resolution to view the site is 1024x768. The site should be usable in 800x600 but some scrolling around may be required to view content.
- There are some forms and agreement documents on our site that require either Microsoft Word (.doc) or Adobe Reader (.pdf). We recommend right-clicking on these links and saving the documents to your computer before opening them.
Follow the instructions in the email you are sent if you are having trouble loading your saved cart. ▲Top Keep up to date by subscribing to our specials and catalogs! Enter your email address, select which categories interest you, then click Send. You will receive Bookshop emails when we have special promotions, as well as selected emails to keep you up to date with the categories you have selected. You can even opt-in to our Reader Surveys and help us improve our service. To unsubscribe, simply visit our Help Page. ▲Top
March/April 2009 Jeannette Rowe signed Smartycat Promotion Terms and Conditions
- All CQUni Bookshop customers are eligible to enter the March/April 2009 Jeannette Rowe signed Smartycat promotion, unless they are employees of the CQUni Bookshop or located outside Australia.
- Purchases must be made during March and/or April 2009 either online, by phone, by mail order, or in person at the Rockhampton Campus Store.
- There are six prizes, each a single Jeanette Rowe signed Smartycat book.
- All prizes will be drawn during May 2009 and winners will be notified by phone and email.
- The outcome of the prize draws will be final, with no dispute entered into. Unclaimed prizes will be held for a minimum of one (1) calendar month.
- CQUni Bookshop will pay for Australia Post Surface Freight of prizes to winners living outside Rockhampton.
- One entry per book purchase is allowed.
January 2010 Free Surface Postage Promotion Terms and Conditions
- Offer valid for all online orders placed from the 1st of January 2010 until 5pm on the 31st of January 2010.
- Offer only valid for Surface Post within Australia.
- Customer must subscribe to CQUni Bookshop email news.
- Offer is only redeemable through December CQUni Bookshop email news mailout.
- Customer must purchase at least AUD $75.00 of goods through the online store.
Newsletter, Specials & Catalogue Terms & Conditions
- We attempt to ensure that all prices are correct at time of publication and we have stock of all products advertised. The CQUni Bookshop website carries up-to-date stock levels and price information if customers want to check before ordering. Also refer to CQUni Bookshop Terms & Conditions.
Cigarettes and Coffee : Belinda's Journey DVD Reduced Freight Promotion
This promotion requires customers add the DVD and Reduced Freight item to their shopping cart. The offer is valid only for this combination of goods, and not for any other. The Reduced Freight item can only be used in conjunction with the Cigarettes and Coffee reduced surface freight promotion and cannot be used in conjunction with any other offer or any other combination of goods and services from our website or stores. This promotion will end when the Reduced Freight item is no longer available for use on our website.▲Top
Academic Software Terms & Conditions
Academic and educational versions of software may be purchased by staff of primary, secondary & tertiary institutions and students of Universities and TAFE colleges. Your order will not be processed until proof of student or staff status has been sent to our Rockhampton office. Address and Fax details can be found here.
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Stationery Free Freight Terms & Conditions
No freight fee will be charged when stationery is sent with other items (i.e. a book order).
An order comprised entirely of stationery will be charged our normal minimum freight fee (i.e. for a single item) for the category of freight chosen, i.e. Surface, Express or International. For example, a consignment of five notebooks where a user selects Surface Post will be charged our normal Single Item Surface Post charge. Adding additional stationery to this order won't increase the charge.▲Top
CQUni Bookshop Distributor Link
- Do not use altered
- Use only with 'http://bookshop.cqu.edu.au' link
CQUni Computers Distributor Link
- Do not use altered
- Use only with 'http://bookshop.cqu.edu.au' link
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CQUni Bookshop Terms & Conditions
For the purposes of the following:
‘CQUni Bookshop’ refers to the Central Queensland University Bookshop.
‘defective or damaged’ means items that either do not match the product description, are not in reasonable condition (e.g. a misbound book), or are faulty. CQUni Bookshop reserves the right to verify whether any item (including electronic goods, computer software, hardware and peripherals) are defective or damaged.
‘original condition’ means items in original shrink-wrapping with any enclosed CDs, disks, licenses or passwords unopened.
Refund and Replacement claims are only considered for defective or damaged items. Claims must be made within three working days of receipt and the merchandise received by CQUni Bookshop no later than 14 days after the claim. Handling fees and freight charges will apply if a claim is rejected. All items must be securely wrapped in original condition and accompanied by a copy of the receipt and a written claim. CQUni Bookshop undertakes to promptly process your claim and notify you of the outcome.
Shipping and handling expenses will only be refunded if you received the wrong item or a damaged item, and you will not be charged additional freight to receive a replacement item.
Refunds will be credited only to the credit card used in the original transaction.
All prices are correct at the time of online publication. Prices are subject to change without notice. Online pricing may differ from prices available in campus stores.
Unless stated otherwise by the Customer in the Comments section of the order, selecting the Australian Air Express method of delivery gives authority for the goods to be left at the nominated address without signature.
Placing an order with CQUni Bookshop constitutes an agreement to abide by these terms and conditions in so far as they do not violate statutory consumer rights.
- Search by Course Code e.g. 'ACCT19060'
- Search by keyword e.g. 'NRL CAP'
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